Tickets held at Will Call may only be retrieved by the original purchaser with a valid photo ID.
I lost/forgot/the dog ate my tickets. Help!
Don’t panic. We can reprint your tickets for you at the box office the day of the event by showing us valid ID.
I didn’t receive a confirmation e-mail with my tickets.
Please check your spam folder. You may also pick up your tickets at the box office the day of the event with valid ID.
Can I exchange my tickets or get a refund?
There are no refunds and exchange policies vary by event. Please call the box office during business hours for more information.
What if a performance is cancelled?
In the unlikely event an event is cancelled, refunds are available at point of purchase. Tickets purchased using a credit card will automatically be refunded to original payment method. Cash refunds will be provided at the box office with valid ID.
Do you offer discount tickets?
PFS members, seniors, and children receive discounts to all PFS film screenings. Group discounts for PFS film screenings and the Philadelphia Film Festival are available for groups of 20 or more.
Are there ticket fees?
There is no convenience fee charged when purchasing in person at the box office. When purchasing online, a $1.25 convenience fee per film ticket and a $5 convenience fee per live performance ticket is added. Subscriptions and live performance group sales are subject to an $8 handling fee.
Does my child need a ticket?
Unless otherwise noted all audience members require a ticket for all live events at the Prince. For PFS films children 2 and under are free. Some performances may not be suitable for children and parents are urged to judge if it is appropriate for their child based on age and maturity. For family friendly programming at the PFS Roxy Theater please click here.
Discounted parking is available for $15 at the garage under Liberty Place, with entrances on both 16th and 17th, between Market and Chestnut Streets. In order to receive this discount, you must park in the Liberty Place garage, and pick up a “chaser card” from the House Manager when you arrive at the theater to attend the performance. When used in combination with the parking facility’s own ticket, this chaser card will reduce the price of your parking to $15, for a period up to 12 hours. Please ask the House Manager for detailed instructions on how to use the “chaser card.”
Additional parking may be found using the Philadelphia Parking Authority’s Parking Locator.